457 thoughts on “WeChat – Recover your account”

  1. “You account is logged in via an unofficial version of WeChat. For your security, your account has been closed. We advise you uninstall any unofficial software before proceeding. To unlock your account after uninstalling, click OK.” Why I got this message?

      1. how to get the Real Wechat? i have uninstalled and downloaded latest version with my mobile and it’s show this message again(unofficial version). also it says can recover my banned account by sending verification code by other PH number but my country is not included in region (Myanmar) .
        i sign up with Myanmar ph number as it’s included this region and i was possible to use for few days, but how come it’s not included Myanmar for this recovery process. my friends form oversea could help but each days still appearing after recovery.
        so help suggest how to get real Wechat , to purchase ?
        thanks

        1. If you are in Myanmar, it looks like you are out of luck. WeChat can tell where you are and, since your country is not included in the list, it looks like they won’t support profiles from there. On the other hand, someone may be intercepting your data stream. Since Myanmar was included once and it isn’t now, something must have changed. We suspect it’s Myanmar that’s the problem, not WeChat. Start a new account with a real phone number from another country. That’s all we can suggest. Thanks for commenting.

          1. Sorry, we don’t know if this is a question or an answer. If it is a question, we don’t understand what you’re asking. Please try to use other words. We’ll answer you as soon as we can. Thanks for commenting.

  2. hi, recently i have had some strange happenings on my wechat.. a couple of semi regular contacs have been deleted and when i add them back they dont know anything about it
    Today i tried to log out of my account and could not….sent a snapshot to a friend of the screen and it showed i had to register a password to log out!…how is this possible? surely there is a password set from the beginning ?..please help

    1. Are you using WeChat on a mobile device or are you using Bluestacks on a computer? Are you using any helper appsfor QQ or have you downloaded any files from someone else? It seems that you have a virus. WeChat’s behavior is similar to a virus infection on a computer. You don’t need a password to log out but it’s a great way for a virus to steal your password. We would delete the app and start again. Delete any helper apps that you might have installed. If you are using Bluestacks, you’re on your own. We don’t help with that app. Good luck and thanks for commenting.

      1. hey thanks a lot for your reply. I have had a lot of problems with my PC as well ( to the point that i stopped using it after my son discovered a virus on it for the 3rd time) and i wonder if this is somehow linked?. i am using wechat on a mobile device that i use for email and internet access etc everyday at work and the opinion was that someone had accessed my system( i have been chided for not being very security consciuos before)………is this possible if someone had hacked my wechat account, i.e. to infiltrate other systems ?

        1. Sure, either way is possible. WeChat might be the way into your mobile device or it might have been hacked through another app. Save your contact list and messages then delete WeChat (after you have linked an email account and/or phone number to it). Reset your phone to its default factory settings then reinstall the real WeChat. Don’t add third party apps, don’t accept software from anyone and make sure that you don’t click on any attachments in any email. Depending on what business you are in, this hacking may affect your job so make sure you’re up to date on all areas of security. Good luck and thanks for commenting.

  3. Hi, I purchase phone from China, and I was using we chat, during these period, I have some important business conversation, now I am currently in India and by mistake, I was logged out from wechat, is there anyway (other than SMS) that I can login to that account ?

    1. Not that we know of. If you signed up for WeChat in China, different rules apply. If you signed up for it in India, you should be able to get into your account by using your linked email address. If you don’t have a linked email address and the phone number you verified with WeChat is a number in China, there is nothing you can do. Thanks for commenting.

    2. Not that we know of. If you signed up for WeChat in China, different rules apply. If you signed up for it in India, you should be able to get into your account by using your linked email address. If you don’t have a linked email address and the phone number you verified with WeChat is a number in China, there is nothing you can do. Thanks for commenting.

  4. once i have deleted wechat without logout but when i again download and tried to login in my id , i am unable to login . The message comes that ‘your id is login elsewhere’ even it cannot be possible . Now please let me know what i have to do? Plz plz help me asap..

    1. We don’t have an answer for this, sorry. We just logged into our account on a tablet while we were still logged in on our phone. According to WeChat, this is not possible but we just did it. Did you change devices? If you did, it looks like you have to go back to your old device and unlink it from your WeChat account. Other than that, we don’t know what to suggest. Thanks for commenting.

    1. Think about it. How would your account get banned? Someone, one of your contacts, has reported you to WeChat. Maybe they have reported you many times. With 300 million users, WeChat cannot possibly sift through every chat or every Moment that people post, looking for people to ban. You’re been reported by someone. Find out who it is, we suspect someone who might be jealous of you using WeChat, and handle the situation that way. Good luck! Thanks for commenting.

  5. My account has been blocked many times because it has been used at another location. But, I’m using Wechat through Bluestacks app. So, how is it possible? Please, do reply my comment. Thank you!

    1. We’ve always advised our readers NOT to use third party apps. We know nothing about Bluestacks and we advise people not to use it. You don’t know what they are doing with your account or your information or, indeed, your chats. If you have used Bluestacks, we assume that someone has read your password and tried to access your account from somewhere else. That’s the risk you run by using it. Sorry, we can’t help. Thanks for commenting.

  6. i have tried the account recovery but when i put my number or my family number it said invalid number. pls help me

    1. You have to use the phone number that you linked to WeChat, right? If you didn’t link a phone number to your WeChat account, you can’t recover the account. You can use email but, again, if you didn’t link an email account to WeChat, that is impossible. How does WeChat know it is you? Without a linked email or phone number, it could be anyone trying to steal someone’s account. Thanks for commenting.

    1. What has changed? New phone? New mobile device? Nothing? If you are using the same device and you can still use your phone number to call people, it seems that someone might have hacked your account. If you used a phone number to register for WeChat, you have to tell WeChat to unlink that number before you try to open the account on another device. Good luck! Thanks for commenting.

  7. Hello! My problem about my account is that I have lost my phone with my number. I have my new phone and I can’t log in to my WeChat account because my old number is gone and at the same time I forgot my password. Please do help to retrieve my account. Thanks!

    1. There’s nothing you can do. Think about it. Without a password and the correct phone number, why would WeChat let you into your account? How do they know it’s you and not a stranger trying to hack your account? They wouldn’t. If you can’t remember the password and you haven’t set up a way for WeChat to contact you directly, it’s impossible for them to open up the account. Thanks for commenting.

  8. I have tried to create an account but after entering the verification code am told phone number not available..help me

    1. Make sure you use the correct country code and that there are no typos. Spacing may or may not be a problem. Try it with spaces and without. If your number is current (still working), you shouldn’t have a problem. By the way, are you sure you’re describing the problem correctly? If you sign up for an account and verify it with a phone number, the code you seem to have gotten would already have gone to your phone, right? You enter that code in the space on WeChat. Don’t close down WeChat or you’ll have to do it all again. Keep WeChat open after you ask them to send the verification code. That will come through in an SMS or by voice. Enter it in the space and you’re off. Good luck and thanks for commenting.

  9. Is there any app which links Wechat from the PC? I first installed my Wechat in my Smartphone, due to certain reasons, now I could only use it from the PC. I’ve used Bluestacks, but encountered many problems as mentioned as above; account blocked and only could retrieve it by using verfication codes sent by SMS.

    1. No, you have to link your WeChat to Webmessenger with the code that your smartphone/device displays. That’s the only way to use Webmessenger. Scan the code and chat, that’s it. Good luck! Thanks for commenting.

  10. hi, my account is not banned but i cannot remember my password
    however there is no logon screen to recover password by SMS only by e-mail?

    1. That’s because you have verified your email or you signed up by email. You can only recover your account if you have verified your number. Once you have a verified phone number, WeChat will use that to send a text or a voice message to you. Good luck! Thanks for commenting.

  11. Hey guys, I know that many people have the same problem. I used my wechat for a year in China, unfortunately I forgot my password. When I left China, my wechat logged out by itself and now, because I cannot recieve sms message with the verification code, it’s impossible to get it back. My wechat was only connected to my chinese number which is usless now. I also wrote 2 e-mails to wechat support, but nobody answered. Can you help me to solve this problem, how I can get it back?

    1. We can’t think of a way around this. Unless you can remember the password, you’re out of luck. How is WeChat going to know that it is you requesting the password recovery? It could be anyone, right? If you still have the SIM (or whatever) from your old phone, have a friend use it to get the SMS. That’s the only way we can think of to do it. Good luck! Thanks for commenting.

      1. Thank you very much for answering. Of course I know how the situation looks like. I just thought that maybe there is a chance to get it back somehow. In that case, the only option, is to send my SIM card to China and my friend will help me to recieve sms. Very risky, because if China post will lose my SIM card It will be impossible to recover my cantacts. We will see. Thanks for fast reply! Best regards! 🙂

        1. Just so you know, maybe for future reference, WeChat and QQ offer ‘contact backup’. As far as we know, this is only for QQ users. Once you upload your contact list to QQ’s servers, you can access it online. It is permanent, not time limited like the normal WeChat backup is. This probably won’t help you now but we just discovered this on one of our accounts. You have to use your QQ password to confirm the upload, something that may be risky for you if you send your SIM back to China. Then again, your WeChat and your QQ accounts have the same password. If someone knows one, they can access the other. Anyway, good luck with this. Thanks for commenting.

  12. Hi … i install Bluestacks for easy chat last night but my wechat get banned today and cannot be recovered

  13. Im also banned, must be something to do with using bluestacks as well as mobile device. I cant recover my account because it says my mobile number is invalid. Is there a way to get recovery code through email? If not should i ask for a friends number to use to get code?

    1. The problem with using a friend’s number is that they can take over your account at any time. It’s up to you. We’re starting a series, The Ultimate WeChat Guide, today. We’ll start from scratch and try all of the various account recovery methods. In the meantime, is the number that you’re using to recover your account the same one that you used to open it? Remember that some phones/plans cannot receive these kind of SMS messages. Are you using the right number and country code combination? We’ll investigate account recovery through email this week so we can’t give you a definitive answer at this point. Stay tuned. Thanks for commenting.

  14. So I followed your instructions , because my account was banned. Where do I enter the sms verification code exactly, after I gotten one?

    1. Once you click ‘Send Verification Code’, another screen comes up. There is a spot on that page to enter the code. You have to do it all at the same time: fill in the details, send for the verification code, wait for it then enter it in the space. If you don’t wait for the code, you’ll have to do the same thing over again with a new code. It should be almost instantaneous. Good luck and thanks for commenting.

      1. Got it, thanks. Turns out I couldn’t get to the verification page because I was using wechats internal browser.

  15. Hi, I recently made a WeChat account with Bluestacks. But everytime i close it, the next time i want to log in it says that my account has been logged in somewhere else, that it is closed and needs my number to send a verification code to. The weird thing is that I do not have a smart phone, which means I only accessed my account through bluestacks. Today, when i tried the link you gave above, it said my number was invalid. Is there something wrong with my account? How do i revive it? Thank you in advance for your help.

    1. The problem is a disconnect between Bluestacks and WeChat. When you use WeChat through Bluestacks, WeChat sees it as a device with a specific identification code or IP address, maybe even a country code. Bluestacks is intercepting your interactions with WeChat, kind of like a translation app. Making an account using Bluestacks isn’t a good idea. Deal directly with WeChat and use a smart phone, not Bluestacks. Once you’ve done that, use Bluestacks all you want but you’ll probably have to put up with the verification every time you login to your account. Using Bluestacks in place of owning a smartphone doesn’t seem to work, right? We’ve always advised our readers NOT to use third party apps with WeChat or any other app. You’re trusting one company with another company’s data and, when you think about it, your own data. To us, that’s not safe or smart. Thanks for commenting.

        1. Yes. You can use WeChat on any mobile device but you have to have a smartphone for account recovery. Use it on a tablet, no problem but if you lose access to your account, you must have a smartphone.

  16. hello..
    can you help me..
    my wechat auto log out yesterday and i dont know why.
    i never log out my account about 2 years and because of that , i can’t remember my password. and, i no longer use that number and it already expired. so how the solution? u dont have private area for me to tell my detail , so i can get back my wechat.. my wechat totally important for me.. all my work, all my important things all are in it.. plz..

    1. One of two things happened, from our experience anyway. Someone got your password and logged in from another device. Or, one of WeChat’s updates forced you to login again. The second one happens to us now and then, not for every update but for some. Unfortunately, there is no solution. How is WeChat going to know that it’s you who requires your password? Without the original number and/or email address, it’s impossible for WeChat to securely reset your password. You must ensure that you enable Account Protection if WeChat is important to you. If you want to share private details with us, comment again and we will not reply to that comment, just this one. Don’t worry, we will NOT publish personal details of any kind. If you need more help, let us know and thanks for commenting.

    2. We are not affiliated with WeChat, just so you know. Using the info you have given us, we asked WeChat to send a verification code to the number you provided. If you receive it, comment right away and we can see if we can recover your account. Good luck!

      1. sorry.. for your information.. that no *** was my old number and its already expired and i can’t receive verification from that number.. can u ask wechat team to send through my new number ****.. i know bcoz that impossible for me to get back the verification number through my new number but plz help me.. im not bad person.. i just want back my old wechat

        1. That won’t work, sorry. We could do the same thing, right? We ask WeChat to send the verification code for your account to our number. Then we’d change your password and then we’d own your account. This just doesn’t happen, sorry. Just open a new account, that’s the only way. Good luck and thanks for commenting.

    3. Ok, we’re not affiliated with WeChat in any way. We can’t contact them or ask them for favors. Go to this site: https://support.wechat.com/cgi-bin/mmsupport-bin/readtemplate?t=weixin_unlock_self&step=0 (copy and paste it into your browser) and fill in the details. In your case it would be your username then your current phone number and the ‘captcha’ letters. We doubt that this will work since your current number isn’t registered with WeChat. If you can’t access your old phone number, we think WeChat will refuse to recover your account. Sorry. Try anyway and good luck!

    1. Download the WeChat app on your mobile device, click Download then Install then Open. When the sign-in screen comes up, fill out your real name and phone number, make up a password and you’re in. If you have Facebook installed on your device, you can sign in using Facebook. Thanks for commenting.

  17. My WeChat account is banned,I have started using my account on PC with the help of Blue Stacks.I have filled the given recovery form so many times but they say this number is not available,

  18. my wechat on pc always had baned .. why??????????????.. the verification just can sent to phone number.. i dont had any number to sent the verify. helpppppppp!!!!!!!!!!!!!!!!!

    1. You need one of two things to verify your WeChat account. 1. A verified phone number, or 2. A verified email address. You cannot delete one without having the other one in place. WeChat needs one or the other in place. Thanks for commenting.

  19. i cant log in to my wechat account…

    when i inset my id and password,it will tell this:

    ”login to wechat by SMS verification code.If you havent linked your phone number,link your phone number on your previous device first”.please help meeee………

    1. It seems that you’re logging in from a new device, right? WeChat doesn’t recognize the new device so it’s asking for verification. This is to protect your account. If you have changed your phone number and you haven’t unlocked your old number, you can’t get into your account. If you still have your old phone, log in on it, release your old number and use an email for verification. Then log in on your new device and wait for the email verification. Good luck and thanks for commenting.

  20. Pls, how can i get back my wechat account, i dont remember my password and the email i used when i opened it, and the number i used when openning it is no losted for over a year, and now it’s asking me to login, you help will be highly appreciated.

    1. There’s no way you can get it back, sorry. Check through your normal set of passwords. Maybe you used one of those. WeChat needs one of two current verifiers: your phone number or an email address. You don’t need both, just one of the two. If you don’t have either one, you are locked out for good. Think of it this way, if someone wanted to hack into someone’s account, they can’t if they don’t have this information, right? Thanks for commenting.

  21. i would like to ask if
    1. it is possible to log in we chat account on multiple devices simultaneously.
    2. If your friend blocked you your old conversation will be deleted as well?
    3. If someone is trying to log in your account you will receive verification code?

    Please help solve my issues..

    1. 1. No, you can’t log into your account from more than one device at a time. If you log in on one device, you are automatically logged out of any other device that you might have logged in on. When you go back to use the other device, you have to sign in with your password.
      2. Yes, blocking a person also deletes their conversations.
      3. Only if you have enabled SMS verification. Once you do that, you receive an SMS message whenever you or someone else tries to log in from a separate device. That’s a good way to protect your account.
      Thanks for commenting.

  22. was able to retrieve my account through Account recovery but after 1 day, my account was banned again and I cannot retrieve it anymore. Badly need to access it. how to solve this?

    1. We would guess that one of your friends is reporting you to WeChat. When that happens, your account is suspended. Someone doesn’t want you using WeChat, that’s our guess. If it’s banned, you can’t get it back. Try contacting WeChat but we don’t think that will work, they don’t have very good customer service from what we’ve seen. Sorry. Thanks for commenting.

    2. ya dude my problem same as yours…how come we want to recover everyday…it it using the same number to recover can la but it sayd”each phone number can retreive one wechat account only”….how?

      1. The WeChat recovery system doesn’t seem to work very well at all. It seems that it’s saying you have already recovered another account with that phone number, right? Are you trying to change phone numbers or recover a blocked account? If you are trying to change numbers, remove your old number from the account, back up your contacts and chats, then sign in on your new device and register that number to your account. WeChat has to have either a registered phone number or a confirmed email account. You can’t remove your old number until you activate an email account. Good luck and thanks for commenting. If you need more help, let us know.

  23. I used for only 2 weeks and it banned my account 4 times, and when I tried to recover it, it says my phone number “is not available”. So every time I had to find a virtual phone number online to receive SMS. Most them are “not available”. When I found an available one, most times it could not receive the SMS sent by Wechat. When I finally found one and recovered my account, my account was banned one or two days later, some times I didn’t even post anything, just log on once or twice, then my account was banned again.

    1. If that is happening, it’s because your account has been compromised. By that we mean that another app, maybe something you have downloaded or installed on your phone, is using WeChat for spam or some other kind of distribution. Anyone who uses helper apps for WeChat is asking for trouble. Start with a fresh device, one that is free of any helper apps, and we think you’ll be fine. Something is going on but it’s not WeChat. We’ve had the same account for years and nothing has happened to it. We just did a search and there are many apps based on WeChat. To you and other readers, stay away from them. Thanks for commenting.

  24. my wechat account had been banned temporarily and when i try to recover my account it keep show that “This phone number is not available. Please try a new one.”. how fix this issue? can i get my account back?

    1. There’s no answer to this, sorry. At best, the WeChat recovery system is somewhat sketchy. It works sometimes, most of the time it doesn’t. There’s no way around it. Good luck and thanks for commenting.

    1. Make sure you are using the right country code and number format for your region. Invalid usually means that you are doing something wrong when you’re entering the numbers. Other than that, we don’t have any suggestions, sorry. Thanks for commenting.

  25. my wechat account is banned and i have also tried through recovery but totally useless.pls tell me how could i reopen my account

  26. i used the link to recover my account!!.. and after receiving the code on my other no. when i entered the code in the next step nnd submitted that.. i was automatically redirected to the previous page.. i.e where i had to mention my no. to recover my account.. nd this is going for like every time i try!!..

  27. It was automatically log out my account when I update the latest version on 26th Dec 2014. I was forgot my password and I get a new password via email. But it shown “email is not exist”. I just tried another way to get password via phone. When I get a new password and log in, it was seen like create new account. My friend ask me why I create a new one. That’s means my previous account still available. I had tried to uninstall and re-install WeChat apps but the problem still there. Any advise?

    1. Unless you can remember your password, there’s not much you can do. Make sure you typed your email address correctly with no typos, etc. Did you change phones? Your contacts aren’t kept online so you have to save them to WeChat’s servers temporarily then download them again to your new phone. How did your friend know that you got a new account? Did you add them or contact them? Can they see your old account? Do they have both of your accounts on their contact list? We’re shooting out possibilities here. We really can’t help much beyond that. Unfortunately many things on the Internet are based on passwords. If you forget that password, you’re more than likely out of luck. Sorry. Thanks for commenting.

    1. Make sure you’re got the country code set. Is your phone set up to receive SMS from unknown numbers? Check your settings and try again. Some phones and/or providers can’t receive SMS texts from websites. Good luck and thanks for commenting.

  28. why my wechat account suddenly banned. i didn’t do anything. then i retrieving my account. again my account has been banned. banned for no reason

  29. My account got banned for an unknown reason. I tried the account recovery process. It’s a very stupid process, esp, its CAPTCHA characters, almost impossible to read.
    I did get a verification code, however whenever I typed the code, it got me again to the same recovery page. It was extremely frustrating…

    1. If you can’t read the CAPTCHA characters, click on the “Try different one” link. As for the problem with the verification code, try using a different browser. If that doesn’t work then your account might be banned permanently. That’s up to WeChat. You can try contacting them but setting up a new account might be easier. Good luck and thanks for commenting.

  30. hi Account Recovery form not working Phone number. I have login direct phone number i n’t created wechat id. so please how to recover my aacount.???

  31. wechat has banned my 10 accounts or yeah i don’t even post anything wrong or unusual thing. i have tried verify my accounts by sms confirmation but it’s still banned. please tell me how to open them because i have my 1200Rs balance amount in those accounts or i want them back because i worked very hard for that amount or even everyday.. can you please help to open tho accounts? or how can i contact with a wechat customer care where i can talk to an execuive. please reply . its urgent.

  32. my wechat account banned there is recover option I fill DAT nd received verification code den I entered but its nt opening why?

  33. My 3 accounts are blocked. I have 10 phone numbers Linked to wechat. I am afraid to login through other 7 accounts may be they are also got blocked. I log in through same phone for every account, is that a problem?

  34. Hey guys, I changed phone numbers, how do I recover my wechat account? I don’t have an e-mail, qq or any other third login. I also don’t remeber my password.

    1. You can’t. Your confirmation codes or texts would be sent to your old number. Unless you have one of the three items WeChat needs to confirm who you are, there’s nothing you can do. Thanks for commenting.

  35. HEy guys, you know how i can recoverd my wechat account if i dont remember my password, and the account was not related with any email, facebook or any kind of other app?

    Thank you

  36. i have been banned???????? i havnt even spoken to anyone!!!!! now i cant recover my account.
    the worst application i have ever used

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