Category Archives: Keep Safe Online

Stay Safe Online – Part 1

Just this morning we read that 100% of attacks on computers are criminal in nature. What does that mean? Simply that hackers aren’t out just to have fun, they are actively trying to steal your personal information. It’s not only personal computers that are under attack. Read this story about how a major Canadian bank was scammed out of $87,000.00: Bank of Montreal Gets Scammed  Once you read the story, you’ll see how all of this started. The customer’s email account, which had been hacked, was used to initiate the process.

We’ve written posts about how you can protect your email account(s). Here’s a link that shows some of them: Email Password Protection Make sure you read as much as you can about using a strong password as well as how to enable two-step authentication. For that matter, make sure you use multi-level authentication for virtually everything you do online. Most email providers as well as banks, social networks and financial institutions already require this. Make sure you take advantage of it.

Enough preamble, let’s get to a new type of scam that you might fall prey to. This involves Google Maps. Bear with us while we explain how it works:

1. If you run a business, you can put your location and business information right there on the Google map of your city, complete with your street address, your logo and your phone number. This is where the danger is, that phone number.

2. Hackers have found a way to install fake telephone numbers in Google Maps. Let’s say you’re looking for a bank branch in another city. It’s easy to check a bank’s name, just type it in and you’ll immediately see little flags all over the map. This works for anything, restaurants, hardware stores, police stations, etc. Here’s an example of the information you might see:

Photo of Bank Address from Google Map
There’s the bank’s number. Wait, is it a real number or a scammer’s number?

 

 

 

 

 

 

3. Before you call the Citibank number, it might be a good idea to check the number somewhere else, let’s say on Citibank’s real website. Use the map for the location but NOT for anything else. This doesn’t apply only to banks. Here’s a link to the story explains the exploit and how several people thought they were calling the FBI but were really calling a hacker, this time an honest one:

FBI and Secret Service Calls Intercepted by Google Maps Exploit

These are a few things to watch out for when you’re online. In our next post, we’ll get into a bit more depth on these scams and how you can protect yourself from them. Stay tuned. In the meantime, ask questions or comment below or on our Facebook page.  Here is the link to it:Computers Made Simple on Facebook.

Thanks for reading!

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Two-Channel Authentication – Wazzat?

When a site asks you to set up a type of two-level security, you might wonder what they’re talking about. Here’s what you should know about this relatively new way to protect your online identity…and your money!

If you’ve ever called your credit card company, you’ll remember that they always ask a few qualifying questions before they discuss your account. You have to prove that you are you, essentially. When you’re online, most everything you do is secured by a password. What happens when you lose that password or, worse yet, someone steals it? This is where multi-level protection comes in.

Take online banking, for instance. Most banks use a second level of security, taking the form of a question that you must answer correctly after you enter your password. If your bank doesn’t use this type of account lock, you should really consider moving to a more secure banking facility. Additionally, make sure your answers do not have anything to do with the question. If the question chosen is ‘Name of your first pet’, set the answer to be anything but the name of that pet. Your birthplace? Same thing. Almost anyone can pick up bits and pieces of your personal information from many different sources. Lock up your bank account(s) with cryptic answers to all security questions.

Photo of Two Factor Authentication
You want to use privacy protection like this. It makes everything more secure.

 

 

 

 

 

 

 

For Facebook, Twitter, Gmail, Outlook, etc. make sure you sign up for two-step confirmation. For all of these sites, you can use your mobile number to receive a code that lets the site know it’s OK to let you change your password or log in from a new device. Look for ways to activate this. Facebook has been using this technique for quite a while. Outlook now makes it mandatory. Sure, it is a bit of a pain but they’re doing this for you, not for themselves. Protect your identity and personal information with as many levels of security as possible. You’ll regret it if you don’t.

Thanks for reading! Here’s a link to our very own Facebook page: Computers Made Simple on Facebook   Like the page and you’ll get all of our updates instantly.

 

10 Ways to Stay Safe Online

Today’s post could be titled ‘The Ten Commandments of Staying Safe Online’ but we didn’t want to confuse people who were googling for the real ten commandments. Staying safe online is based on common sense, there’s no rocket science about it. Use your head and you’ll be safe. If something happens, we’re always ready to help.

Photo of Safe Online
Ten Safety Tips

 

 

 

 

 

 

 

1. Don’t click on email attachments. 

We dealt with attachments earlier this week, explaining what they are and how to avoid getting tricked by a malicious one. Even if the email is from someone you know, double check with them before opening anything that’s attached to an email.

2. Don’t click on links in the body of unknown or suspicious emails. 

Credit card companies and banks DO NOT send emails with links in the body of the email, at least not the ones that we deal with. If you get regular mailings from companies who are sending you updates on merchandise or sales they are having, fine. If you don’t deal with the company that sent the email, don’t click on anything inside it. Even if the email is from a friend, be suspicious. Some friends send or forward all kinds of things, right? Laugh at this, chuckle at that, you know the type. What are you going to miss if you don’t click on the link? Nothing. We can’t think of any reason why you should click on a link anyway. It’s not worth the risk.

3. Use and maintain a good anti-virus program. 

We told you about several free AV programs this week so make sure you’re protected. Lack of money is no excuse. If you’re go online without the protection of AV software, you’re pretty much begging for trouble.

4. Use Google Chrome. 

Not only is Chrome fast, it also updates itself every time you start it and it has a built-in protection from malware sites. If you use Internet Explorer from Microsoft, well, you’re on your own there.

5. Don’t think the Macs are safe from viruses and malware. 

They aren’t. Apple is just as big of a target as Microsoft. Thousands of people around the world are busy 100% of the time trying to find holes in Windows. iOS and all of the software that goes with them.

6. Don’t use torrents to download movies or software. 

Not only is it illegal but it’s also dangerous. Unless your AV software is completely up-to-date, a virus attached to a file that you’ve downloaded can wreck your computer and/or your identity in seconds. Steer clear of torrents!

7. Only download software from trusted sites.

This applies to apps that you get for your mobile devices, too. The software that we mention here is almost always free and we provide direct links to the home page of the people who create the apps. Tucows, a site that’s been around for years, is safe while sourceforge, a site that’s also been around for years, isn’t safe. Sourceforge now adds other software during the installation process while Tucows doesn’t. The added software is usually some kind of toolbar or adware that changes your browser settings completely. If in doubt, ask us first.

8. Don’t share flash drives. If you do, make sure you scan the drive with your AV software before you transfer any files. 

Flash drives are wonderfully handy, aren’t they? If you use them on your own computers, you’re probably quite safe. If you lend them out to your kids or friends, scan the drive before you use any of the files on it. If your children have used a drive on a computer at their school, double and triple check it with your AV software. You’ve been warned.

9. Don’t sign in to your email, Facebook or other social media account just because something asks you to do so. 

If you type in ‘facebook.com’ and then sign in to your account, that’s one thing. Typing your email and password into a pop-up window is something else. There is a good chance that something has hijacked your browser if you get these kind of pop-ups. Don’t be tricked. Always enter the website address yourself. If you happen to accidentally sign in using a pop-up window, close the window, close your browser, open it again and type in the site url yourself. Sign in and immediately change your password.

10. Don’t upgrade your flash player from any website that tells you to. 

That’s why we advise you to use Chrome. Chrome updates its flash component automatically, you cannot do it yourself. If you are on a video site, other than Youtube we mean, and something pops up to tell you that your ‘flash player’ is out of date, don’t believe it. Chrome can play any video from any site on the Internet. You do not need anything else on any site that we’ve seen yet. If you’re using Chrome, your flash player/software is always up to date.

There are many more tips and tricks for keeping safe online but if you remember these ten, you’re well on your way to smooth cruising on the Internet. For more tips and tricks, Like us on Facebook. Here’s the link:

Computers Made Simple on Facebook

Thanks for reading!

Viruses, Malware and Worms, Oh My! – Part 4

Part four in our virus and malware series will deal with free tools to protect your computer from all things nasty. These are our recommendations. If you have some of your own, please let us know in a comment.

Trendnet Housecall

Housecall is an excellent free online virus scan. Sometimes your own anti-virus can be compromised or shut down completely by malware. Head to the site linked above and Housecall will check your computer for free. Download and install a small app then let it run. Once the verdict comes through, you can choose to get rid of anything that Housecall finds. Full instructions are on the site.

Photo of Trendnet Housecall
Free online virus scan. Can’t get much better than that.

 

 

 

 

 

 

 

 

 

 

Microsoft Security Essentials

Microsoft puts out a free package of security products that will watch over your computer as you work, updating itself when it needs to do so. MSE is part of Windows 8 but you have to download it and install it yourself if you’re using other versions of Windows. Click the link above and get it. We use it on several of our computers and recommend it highly.

Photo of Microsoft Security Essentials
MSE is included with Windows 8. If you use Windows 7, download it and install it yourself.

 

 

 

 

 

 

 

 

 

AVG Free

On some of our other machines, we use AVG Free AntiVirus. AVG is fast when it scans and protects any computer it’s on, even Macs. You have to update it every year, as in a whole new version, but that’s a good thing. AVG has pay versions too but that’s up to you. We like free.

Photo of AVG Free
AVG has a version for Macs, too.

 

 

 

 

 

 

 

Malware Bytes

If your problem isn’t from a virus, and it probably isn’t, check out Malware Bytes. The term malware is all-inclusive, including adware, cookies, viruses and many other things that can slow your computer down. If you’ve installed a bit of software and things keep popping up on your screen when you’re surfing, chances are that Malware Bytes will get rid of it. These bad things almost always come with helper apps, things such as toolbars that pretend to speed up your searching or assist you with downloads. No worries. Malware Bytes will find them. Malware Bytes doesn’t work in the background, you have to initiate a scan whenever you think you should. We’d advise that you do this about once a week, maybe once every two weeks but, again, that’s up to you.

Photo of Malware Bytes
Good free protection from malware that’s been installed on your computer.

 

 

 

 

 

 

 

 

That’s a quick rundown on some free bits and pieces that can keep your computer safe from harm. Windows already has a built-in firewall but, unless you are running Windows 8, you must always install anti-virus software.

TIP: You don’t need to pay for this protection. New computers come with trial versions of Norton or McAfee AV products. Here at Computers Made Simple, we delete those products right off the bat. Why? First, they really slow your computer down and, second, they don’t work any better than the free AV software.

Thanks for reading!