Fix Windows 10 “No Internet” Error

Twice now, we’ve run into the same error on separate Windows 10 laptops. While the WiFi is clearly working, Windows 10 tells us that there is no Internet even though we know there is. Here’s how to fix this problem quickly and easily.

  1. Click on the file folder icon down at the bottom of your Windows 10 screen. This will open File Explorer.

    File Explorer icon
    Click on this icon to bring up File Explorer
  2. Hold down the Shift key and right click any folder on the left pane. This will open the menu shown below.

    Command menu
    This is the menu that you see when you hold down the shift key and right click a folder in Windows 10.
  3. From the menu, choose ‘Open command menu here’.

    Command Menu
    Choose Open command window here.
  4. Once the black and white command menu opens, type ipconfig , just those letters, nothing else. Make sure you don’t make a typo, all you want is ipconfig

    Type ‘ipconfig’ in the window. Just those letters, no punctuation.
  5. Windows 10 will check your current IP settings and display them in the same window. More than likely, those settings will be incorrect but that is irrelevant to you now. Once Windows is finished and displays the IP settings, type the following into the window: ipconfig /renew   (That is the letters ipconfig then a space then a slash then the word renew , nothing else.)

    IP Config
    Type this: ipconfig /renew
  6. Windows 10 will then renew your current IP address and display the new configuration. At this point, your laptop or PC should be able to connect to the Internet.

    CP Menu
    You should see something like this. Don’t forget to close this menu by clicking the X on the top right.

Here are some things to check if you still can’t connect. Make sure your WiFi is turned on. If Airplane Mode is on, turn it off. Lastly, make sure your router/network actually is connected to the Internet.

Hopefully this quick trick will fix your connection. Good luck!

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Download Facebook Albums

We’ve been asked to write a post about how you can use DownAlbum to download complete photo albums from Facebook. We’ve gone one step better and have created a Youtube video that explains the whole thing.

Here’s the video. You can play it here or on Youtube itself:

Here are some tips to remember:

  1.  If the album is very large, wait until all of the photos are shown on the first DownAlbum page before trying to save the album. If the page hasn’t finished loading, you won’t get all the photos.
  2. Even though the photos on the DownAlbum page are shown smaller than the original, the full-size photo will be saved to your computer.
  3. You will need a lot of RAM on your computer before you will be able to load large photo albums. If you’re squeaking by with 2 gigs or 4 gigs of RAM, you probably won’t be able to load albums with 100 or more photos.
  4. If you don’t have a lot of RAM, try closing everything down first. Make sure you only have the single Facebook page open before you load the album. Basically you want to single-task, not multitask.

Good luck!

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Pokémon GO – 10 Tips for Beginners


Pokémon GO
75 million players can’t be wrong, can they?

We’ve been playing Pokémon GO for about two weeks now. Most of what we have learned has been by trial and error. In order to save you some time and frustration, here are ten tips for your Pokémon GO expeditions:

1, You have to leave your mobile device on during your hunting trips. That means no screensaver, no black screen, nothing but Pokémon GO  on the display.

2, To save your battery, turn your display brightness down to about 1/4 or less. Make sure you also turn off the music and sounds. Leave the vibration on, though. That’s how you’ll know when there is a Pokémon close to you.

3. If you can’t rotate the map or you can’t tap on a Pokémon or a Pokémon Stop, your connection to the Pokémon GO servers is weak or gone completely. You can try waiting but that hasn’t worked for us. Instead, bring up your app list, swipe right to close Pokémon GO and then restart it. If that doesn’t work, restart your phone then restart Pokémon GO. If that doesn’t work, read #4.

4. Depending on where you live as well as the time you go hunting, Pokémon GO’s servers can be very busy. How will you know? Check the spinning Poké ball on the top left of your screen. If it’s spinning and stopping continuously, it might be better to head home and wait until the server’s aren’t so busy. Remember, there are at least 75 million other people using this app. That’s enough to overload any Internet server out there.

5. We’ve found that it’s much easier to catch Pokémon in the morning. If you can manage to get up and out before everyone else does, you’ll stand a better chance of maintaining a decent connection to the Pokémon GO servers which translates into more Pokémon to catch.

One of the many Pokémon you can catch.

6. Somehow, we’re not sure how, we ended up with nine eggs. We also have two incubators, one with unlimited uses and another which can only be used three times. If you incubate an egg, your phone has to be on continuously while walking (read #1 again) in order to accumulate the distance needed to hatch the egg. When that happens, you night just be get a new Pokémon, We hatched an Abra this morning after walking 5K, Surprise! A brand new Pokémon for our collection.

7. You collect berries as you go around spinning the Poké Stop icons. Those berries are very useful, specially if you’re short of Poké balls. When a Pokémon appears, click the symbol on the lower right corner of your screen, choose the berry and toss it, much as you would toss a ball. For a short time, the Pokémon that you’re trying to catch is frozen. This makes it much easier to catch.

8. The Poké Stops turn purple after you’ve used them but they turn blue again quite quickly. We hunt in an area where there are seven Stops within a very short distance of each other. If you’re short of Poké Balls, walk in a circle, collecting ammunition from the Stops again and again.

9. Don’t be afraid to head off in new directions. We discovered two Poké Stops this morning in the same plaza, not that far off our normal route. If you’re in a new city, it would be fun to use Pokémon GO to discover local attractions. Just be careful and make sure you know the kind of area you’re entering.

10. Finally, if the game freezes while you’re in the middle of catching a Pokémon, try this: leave the app, put your device into Airplane Mode then go back to the app. When Pokémon GO tells you that you have no Internet connection, turn the Airplane Mode off. Supposedly, the Pokémon you were trying to catch will be in your list of captures. We can’t guarantee this but it’s worth a try.

Comments and questions are welcome but  Likes on our Facebook page get immediate attention.  Here’s the link: Computers Made Simple on Facebook .Thanks for reading!


Pokémon Go – Initial Reactions

When an game app sets a record for most downloads in its first week, we had to pay attention to it. Here are our initial reactions after playing  Pokémon Go for two days.

  • It’s fun! Much like geo-caching, Pokémon Go uses your mobile device’s GPS to lead you to various targets in your current geographical location.
  • It doesn’t matter where you are, even if you’re traveling there are characters to catch and interesting places to discover.
  • It’s good exercise! Sure it’s only been a couple of days but we’ve spent a fair bit of time outside wandering around hunting for Pokémon in the wild. You have to stop now and then but that gives you time to reconnoiter and maybe catch your breath.
  • Once you’re out walking, the impetus to keep going is always there. Why? Well, you’re not only looking for Pokémon , you’re also searching for PokéStops. These stops will allow you to power up your game, meet other players, train and duel. We’re not 100% comfortable with the game yet so we’ll describe these PokéStops in greater detail once we know what we’re doing.

At this point, we can’t see any negatives in the game other than it’s sometimes hard to hit the wild Pokémon with the balls but that’s not a function of the game, it’s a skill that we’ll learn as time goes by.

Niantic, the game’s creator, is currently developing a wearable piece of hardware that uses Bluetooth, allowing the wearer to interact with the game without constantly checking their main mobile device. We expect this bit of fun to be a big seller. The game is free, of course, but you can purchase Poké balls and other items. So far we haven’t found the need for anything other than what comes with the app.

Stay tuned, there will be more from us on this record-breaking phenomena.Comments and questions are welcome but  Likes on our Facebook page get immediate attention.  Here’s the link: Computers Made Simple on Facebook .Thanks for reading!

Pokémon Go
Get used to this name, you’ll see it everywhere!


WeChat Recover Account Problems

Most of our comments these days have to do with WeChat, almost all pertaining to lost access to accounts. It would seem that hundreds of people are being locked out of their accounts on a daily basis. We’ve begun to think about whether this is really what’s happening or not. Maybe there’s another answer.

Back in the early days of Hotmail, there were many websites that described how to hack someone’s password, mainly because Hotmail was linked to MSN Messenger at that time. Since then, Microsoft has moved on to Skype as a messenger service, leaving Hotmail to its Outlook department. Now when someone suspects their partner of cheating on them, we’re pretty sure they’ll be using WeChat or another social networking app, not Hotmail and Messenger.

That thought led us to believe that many of the comments we get are from jilted lovers who are trying to hack into their current or ex-partner’s account. What else would explain the high number of locked accounts?

We’ve written many posts about WeChat and how to protect your accounts, your privacy and your identity. Maybe it’s time to move on, don’t you think? If you can’t manage to think your way through the process of securing  your account, there’s not much we can do. We’re not WeChat, we just try to help people out.

What we’re trying to say is that it’s not complicated. WeChat works, it’s free and it serves a purpose. If you’re locked out of your account, there is no magic key that will get you back in. If you haven’t covered yourself adequately, it’s not WeChat’s fault. They’re in the business of protecting your account. They’re not in the business of letting you into someone else’s account. For that, we appreciate WeChat’s security setup. From what we can see, it’s foolproof.

WeChat thing
Keep your account safe, use the tools that WeChat gives you.

Finally, if you’ve been locked out of your account, search through our posts to see if you can find a solution. If you can’t find a post that deals with your particular situation, look through the comments to find an answer. From now on, we’re simply going to link to this post when someone asks for help in recovering their account. We hope you understand.

Thanks for reading.

a little bit of hi-tech, a little bit of common sense and a lot of fun