445 thoughts on “WeChat – Recover your account”

  1. Hi,
    Trying to login, I have all data but my account is blocked.
    Wechat asking me to confirm my identity with a friend who is my friend on wechat but my friend can’t find the request.. any ideas

    1. No, sorry. WeChat is protecting your account for you. Unless you can confirm their questions, it will remain locked. Good luck and thanks for commenting.

  2. Hi, I help my friend to look for someone (using my wechdat acct) b y searching thru their ID. But it shows “the acct does not exist” something like that. What does that mean. They jus chat few days ago. Does it mean

    1. It means you got the information wrong or the account has been deleted or suspended. It might also mean you are blocked. Good luck and thanks for commenting.

  3. i created my account 5 days ago as i take new number in china. after sometime it restricted my account . i can not access my account. can you please help me to get back my account

    1. Are you in China now? We don’t know how WeChat works in China so we can’t advise you on this. Sorry. Thanks for commenting.

  4. hi , today my wechat account got auto logged out , while trying to login again it says ” account or password error. try agian later.” what error is this . i know my wechat id and password please help me work my account again thanks

    1. It looks like someone logged in to your account and changed the password. We can keep WeChat open on our phone for months, years, as long as we want. It would never log out automatically. Somehow, someone hacked your account. Good luck and thanks for commenting.

  5. when i tried to login my id, a message howing like need to verify your identity when you login to wechat froma new phone. But iam unliked mobile numner & linked with mail id, so this am not receive any verification code through phone. Any other option to resolve this issue…??

    1. WeChat usually sends a code via email. Check your junk mail folder. Good luck and thanks for commenting.

  6. i lose my linket mob number and when i signing wechat account then that givi security
    and i dont have mob number then what i can do for login

    1. There is nothing you can do unless you can verify your account through a code sent to your mobile number unless you choose another type of verification. Good luck and thanks for commenting.

    1. Are you inside of China? We’ve never been asked anything about a passport number for verification by WeChat. There is no place in our security settings for a passport number. Are you sure your account hasn’t been compromised? If you are using helper apps, maybe they are trying to steal your identity. Good luck and thanks for commenting.

  7. i cant verify identity my account to another cell i already did QQ but cant identify acount.i m still using my acount in my old phone.kindly help me.i dnt understnd chiness error all error r showing in chiness.

    1. Our WeChat is all in English, even the error messages. If you are getting Chinese messages about errors, we think you may have installed helper apps. If you can still sign in on your old phone, make sure you have all forms of security set up on it. Are you keeping the same phone number? We have moved from one mobile device to another with no problems. Good luck with this and thanks for commenting.

  8. Him everyone I hope you guys can help, am learning chinese and I was using wechat, by accident I deleted my wechat account, I manage to open a new account but in the middle of the process the internet droped and now I cant register again, everytime I try to register I get a message saying that this phone number is resgistered the limit times this month, what would be the next step to get new account in wechat? Any help I will appreciate

    1. It seems that all you can do is to wait until next month or get a new phone number. There don’t seem to be any alternatives. Sorry. Good luck and thanks for commenting.

  9. Hey. Thanks for the info. I just made my new Wechat account. And then I tried to log in after 24 hrs and it says that Ive been blocked from logging in and something like that. I cant recover my account since it wanted my friends account and after i entered a number it says that the number cannot be found or wrong format whatsoever. Pls tell me why does that happened and how to solve it. Ty.

        1. Once you get the code, enter it into the menu that shows up when you try to log in to your WeChat account. The code verifies that you are using the same phone or email that is linked to the WeChat account. Good luck and thanks for commenting.

          1. After i use the account recovery and i got the verification code then where do i put it?
            The next page after i clicked “send verification code ” was blank, the page was blank.
            So where should i put the verification code after I received it?

          2. There should be a menu spot to insert the number. If there isn’t. we don’t know what you can do, sorry. Good luck and thanks for commenting.

  10. Can you please help me? For some reason, new subscribers can’t add my WeChat account although they used to be able to without a problem. Now, they receive a message saying “Invalid QR Code. Try a new one or try again.” Is it because I’m using BlueStacks? How do I get my subscription account on my phone instead without losing subscribers that I’ve built up and losing my content (articles)? Thank you so much!

    1. We do not recommend that you use Bluestacks. Install WeChat on your phone and open your account, it’s easy. Thanks for commenting.

  11. I’ve just download it..Then the next day,I try to log in my account but its says “ur acc has temporaly blocked”but I did’t post anything yet

  12. Hello. I want to know, I deleted my Wechat account permanently. Can my friends still see my account? And can they still send me messages? Or disappeared my account from their friend.

    1. Sign in to your account, delete all of your contacts and chat histories and your Moments, then delete your account under Settings, My Account. Good luck and thanks for commenting.

      1. please unblock my account . My wallet had 5,000 yuan and associated with the game . I did as requested , but the site does not redirect . please help me

        1. Use a different browser. That might help. The verification doesn’t work for us either so we suspect there is a problem with WeChat’s site. All you can do it try again at another time. Thanks for commenting.

  13. hi there,my wechat was blocked and i dont why..i already do as you suggest but there is nothing came up..please help me,tq for your kindness

    1. Start a fresh account, maybe on another phone number. There isn’t much else you can do. If they blocked it, they blocked it for a reason, we think. Good luck. Thanks for commenting.

  14. Hi,
    I have installed WeChat on my Blackberry Z30 via BB world (official appstore of Blackberry !!!) and logged on through my phone number. Everything was going well until… 24 hours later… WeChat was logged out and don’t let me to log on warning me with this message “You’re using non-official version of WeChat. If you continue to do so, all accounts logged in via this device may be at risk of being blocked”
    Please can you help me understand this message?

    1. On the Blackberry world download page, there are listings of Supported Carriers, Supported Devices and Supported Countries. Check that. If your situation doesn’t match those on the page, you’re out of luck. Reading the comments below the download links, it seems that many other people are getting blocked too. WeChat is free. Accept it for what it is. Android phones are incredibly cheap. Consider moving to one of those. Thanks for commenting.

  15. My we chat is not functioning even I uninstall then reinstall some more I had deleted the storage. It shows the recovery database failed. Any way to solve it?

    1. Have you reset your phone back to factory specs? If you’re using a flash memory card, consider taking it out or formatting it again. It seems something is blocking WeChat from being installed or functioning. Did you install any helper apps? If so, get rid of them too. Good luck and thanks for commenting.

  16. Hi i cant open up the downloaded picture/photo in my wechat account after i did the updated few days ago
    How can i get back all these picture/photo?
    Please help
    Thanks alot

    1. We’re not sure. If you saved the photo to your phone, you can hook the phone up to a computer and find it there, then save it to the computer. That’s all we can suggest, sorry. Good luck and thanks for commenting.

  17. Hello! I rlly have a serious problem! When i try to log in to my wechat a/c , it says that my a/c is blocked due to suspicion and in order to unblock it they ask me to follow some steps! But, unfortunately i can’t get through that! I don’t knw why they’ve blocked my a/c for no reason! Anyways, i wld be kind enough if you can settle my problem permanently , i mean ASAP because i rlly need Wechat so badly! I hope you’d workout on my matter. Please!
    waiting for a favourable reply!

    1. We’re not WeChat. We are not affiliated with WeChat and we can’t settle your problem. Your account was blocked for a reason, these things just don’t happen. Thanks for commenting.

  18. Hi, my Wechat account has been blocked only after a day after setting it up. I have tried to recover it through the SMS account recovery after filling in the details on the website the page does not redirect. Is there anything I can do? Please help!!!

    1. Many people are having the same problem. We expect that WeChat is simply overloaded with requests. You will have to wait and try again. Good luck and thanks for commenting.

    2. hello..i can’t login and unblock my wechat and it says that my we chat account has been confirmed of suspicious registration in batch or using plugins and is temporarily blocked.my account is new account,what’s wrong wechat block my account?please i need help…

      1. Don’t use plugins, we have said that many times. If it is temporarily blocked, just wait until it is unblocked. Good luck and thanks for commenting.

  19. hello..i can’t login and unblock my wechat and it says that my we chat account has been confirmed of suspicious registration in batch or using plugins and is temporarily blocked.and I try to recover my account in incognito tab also not working..and i tried to change my password also not working and i open u new account with different number also showing the same problem…I need help here …pls…

    1. It seems you’ve upset WeChat somehow. There’s not much you can do about it. Good luck and thanks for commenting.

        1. Once you’re blocked, either by WeChat or by another user, there is nothing you can do. Don’t get blocked in the first place, that’s the best way out of this situation. Thanks for commenting.

  20. Can someone please help me with this?

    Hi, I recently made a WeChat account to communicate with some friends that live in China. I made the account and got the qr codes of several of my friends. The next day, I opened the app and it asked me to log in again, but my password did not work. I went through the steps of recovering the password, but it said that my account was compromised and that I had to have a friend verify me. My friends and I have been trying to verify my account for the past couple days, but are not quite sure how to do it. I also tried recovering my account through the WeChat website in “account recover,” but after filling out the information on the 1st page, the next page just appears blank (I tried it in an incognito window too). I also tried to create a new account, but WeChat said that my phone number was already in use and that I could not make an account. My friends from China are leaving at the end of next week and I really want to be able to friend more of them on WeChat. Please help me as soon as you can and thank you!

    1. We don’t have a solution for you. Maybe someone will read this and respond. Good luck and thanks for commenting.

  21. how long i need to wait for retrieval code ? and also what is the difference between retrieval code and verification code. those not the same things right?!

    1. We think they are the same but we’re not sure. The code should arrive in seconds. If it doesn’t, there’s something wrong. Sorry. Good luck and thanks for commenting.

  22. To whom it may concern,
    I want to open my WeChat account back,I don’t now what number i insert,i can receive my code verify via sms.Can’t i receive verification code to can i open my account weChat back,Please help me.

  23. I recently moved to China and a few hours after changed my number I was unable to access my WeChat, I get a message saying “app isn’t installed” please help!

    1. The app inside of China is different than the one outside of China. You have the get the official version for China, not the one you used to use. China monitors all social media. We expect the monitoring devices are in the code of the WeChat version for China. Good luck and thanks for commenting.

  24. Hye i having a problem that my wechat number that i linked its already lost so i tried to use password retrivieval to take back but it asking at two friends have to send that verification code to my wechat How to send that code by friends ?

    1. They want you to verify two friends, right? We’ve never heard of WeChat sending verification codes to friends, that may be new. Good luck and thanks for commenting.

  25. My we chat has been temporarily blocked, and I am confused in why because all I did on we chat was create an account. Now it is taking longer than 30 minutes to unblock my account.

  26. Hi there.. Heres my problem. I’ve already deleted my wechat account but when my friend search people nearby.. My account still exist. Why is that happening? Thanks for you help. 🙂

    1. Deleting the app doesn’t close your account. You have to sign back in, close the account, then delete the app. Good luck and thanks for commenting.

  27. my wechat account was blocked. It ask me to enter a friend’s phone number. this friend can verify my Identity on wechat.
    IS there any other way to do unblock my account?

    1. Unless you do what WeChat asks, there is nothing you can do about it. Why was it blocked? That’s what you have to ask yourself. WeChat doesn’t block random accounts for nothing. Unless you can get a friend to verify you, you’r out of luck. Thanks for commenting.

  28. I haven’t been able to log into my wechat account using my password.My phone number isn’t also recognized.What do I do?

    1. Maybe someone has hijacked your account. If you don’t have the correct password and/or phone number, there is nothing you can do. Good luck and thanks for commenting.

  29. what does this means if it popup in the chat in Wechat “your transaction may be compromised beware of potential fraud”

    1. Transaction? Are you in China? As far as we know, transactions can only be done inside China. We don’t know what transaction you’re trying to do but we wouldn’t suggest continuing. Make sure you have the proper version of WeChat and that you haven’t added any helper apps. If you do, you’re opening yourself to identity theft. Unless you are in China, don’t try to buy anything online with your account. Don’t enter any financial details either. Good luck and thanks for commenting.

  30. Hello , I got problem in my wechat account , I can enter normally but suddenly I lost all my wechat friends without any reason .. And I can’t send or receive any privet messages .. I can just check my moments . I did two wechat account and after few days I got the same problem .. What is that meaning please .

    1. We haven’t heard of that problem before. Perhaps the data on your phone is corrupted. Try Web WeChat to see if your friends come back on again. Good luck and thanks for commenting.

  31. hi I ‘ve a serious problem. there is a girl name Ashika that’s using my gf wechat. she deleted her one few months back. when I type in the name it’s saying compromised account? what is it

    1. Someone has hijacked her account or someone else was able to use the name Ashika. There might be more than one Ashika too. Good luck and thanks for commenting.

  32. My account is blocked due to sending greetings.. Now I am doing unblock it then after code I am not tick on my country code. Please help me to recover my account

  33. I can’t login my wechat..after i deleted my account then i want to register back they said my phone already registered can’t register many times.

  34. I m using we chat.something “this account has been set to protected status due to prolonged activity” .is shown and i cant open it..please help

    1. This probably means you’ve lost your account. Wait for a week or two and see if you can get back into it. If not, start a new one. Good luck and thanks for commenting.

  35. my wechat account is not getting opened saying its banned how to get it recovered even though i tried recovery method saying its permanently banned ?

    1. Permanent means forever, right? Open a new account and don’t get banned, that’s the only way to solve the problem. Good luck and thanks for commenting.

  36. Phone crashed and wiped along with wechat. Trying to recover on new phone and from a different country than I started with…will not let me .also won’t let me recover a banned account….says it’s not banned…I cannot login via sms ..and I have no idea how to do this. Can I call wechat, anyway possible? My 7 days are runnino out..and I don’t want to lose my backup. Thanks ASAP much!

    1. Looks like you’re out of luck with your old account. If your phone was wiped, it still uses the same number, right? If you can’t confirm with an SMS, you’ll have to start fresh. Call WeChat? Tencent is not like Apple. They don’t have a customer service rep sitting at the end of a phone line. It’s a free, convenient app. It’s up to its users to protect their own accounts. They can’t do it themselves. Good luck and thanks for commenting.

  37. dear i have deleted my wechat id two times in same phone , actually i use two sim and i had created one account using first sim and deleted my account… again created the account with same sim second time and again i had deleted my account and third time i had created id using second sim and now i have deleted my new account too…i want to get back my first account is it possible?

    1. Rather confusing, right? If you can’t remember the details of whatever account you want to rejuvenate, you’re out of luck. Thanks for commenting.

      1. Hai.here is my problem.someone deleted my old account. And I try everything to get my old account back.but I still don’t get it. Can you help me get my account back?.I really really hope you can help me with this:’).

        1. We aren’t WeChat so there is nothing we can do. Sorry. Unless you have the proper identity items, you’re out of luck. Sorry and good luck. Thanks for commenting.

    1. We would guess that you’re trying to access the account from another location than the one you used originally. Something has changed and WeChat is trying to protect your account, that’s all. Perhaps your account was hacked. Perhaps you installed software that intercepted your password. Looks like it’s time to start over again. If you’ve tried all the security solutions and still can’t get into your account, create a new one. Good luck and thanks for commenting.

  38. how can i sign in back to my acc after my phone number have been blocked? i’ve new number now. so i wanted to sign in to my new number. any help? its emergency.

    1. Your account is still linked to your old number, right? Unless you can sign in via the ‘forgot password’ option, there is nothing you can do. Nothing we can think of anyway. Good luck and thanks for commenting.

  39. I am having a trouble in looking for people nearby because someone reported me,how long I wait for my feature to be recovered

    1. Time to open a new account or you can wait to see if your old one is unblocked at some point. Good luck and thanks for commenting.

  40. my wechat account has been blocked, this afternoon, for a ( Suspicious login ) and it’s the first time happens . i have no idea why dose it says that. i tried to unblock it, but it says need ID card, i used my passport number but it says ( write correct ID card number ) , what kind of ID card number i should write, as i am not a chinese citizen , but i live in china . my phone is a mainland number ,, i have wrote all info my real name and passport number , but it says wrong, if you could please help me with it, thank you

    1. We’re not sure about what happens inside of China with WeChat. We do know that identity thieves often hijack phones and lock any log in attempts then ask questions as if they are trying to help you get back into whatever account you’re locked out of. Every citizen in China has an ID card, of course, but we’re not sure if that is used for WeChat security or not. The suspicious login is probably they know you are from outside of China, although how they know that is uncertain. The fact that you have a mainland number fits with you having an ID card, at least to WeChat. We’re not sure what you can do from here, however. WeChat is simply trying to protect your account. Sorry we can’t help more. Thanks for commenting.

  41. Hey! So I am having trouble about my wechat account, so every time I try to logging into the account it says that my account does not exist . Even though both my password and password is right it said that my account does not exist. I have tried recoving my password(I didn’t forget my passowrd) but when I try it said that my account does not exist. I have always try to recover my account using your method but it still says that my account does not exist. Before ALL of this happened, I happened to be playing in wechat and messing around . In the setting there is a part where it says unbound QQ account with wechat and I accidentally pressed on that(my QQ and wechat number/ID are the same). After 2 days wechat suddenly shut down on my and left me in the login screen. When I try logging in does not work. I am really sad about my account being shut down before I have lost all the photos and memories. Please help me fix my wechat account.thank you!

    1. Is anything still linked to your account? We are guessing that if you signed up with your QQ account and subsequently unlinked the two, WeChat assumed that you were either deleting your WeChat account or that you were going to link another QQ account. It is says that your account doesn’t exist, then it’s been deleted, right? It’s not as if someone hijacked it, it just doesn’t exist. It seems that it’s time to start over, unfortunately. Thanks for commenting.

  42. hi
    I cannot log into my account because i change my phone (and lost my sim card ) NOW my account ask me to do verification to send me message on my phone(old SIM) that i lost and my account is not attached with QQ. BUT i have my name account phone number and password. WHAT SHOULD I DO?
    thanks

    1. WeChat is trying to prevent your account from being stolen, that’s all. Can you use your linked email account? If not, there is nothing you can do. Just sign up for a new account and start over. Next time, do all of this before you get rid of your old sim and/or phone number. Thanks for commenting.

  43. Hi my account says that I violated we chat policies and permanently blocked and cannot be recovered? I want to know how does it happens coz I only pictures of me and those were no nude or anything. The pictures that is usually upload are those from my job fair trip and during my daily weekend routine which is jogging. My phone was disabled for almost 3 days and I recovered it thru iTunes then after downloading we chat again I can no longer use it.

    1. Sorry, we can’t give you any advice. Maybe something happened during the three days your phone was disabled, something like a virus or malware. We don’t even know what WeChat policies are. Get a new account, that’s all we can suggest. Thanks for commenting.

      1. thank you for the feedback, however, how can I create another account if I will be using the same mobile number? Will WeChat allow mo to use the same number again for the new account.

        1. If that number is unlinked from any WeChat account, you should be able to use it for a new account. That would make sense, right? Good luck and thanks for commenting.

  44. Hi everyone,

    Can anyone help me.

    I was WeChat user for long time, then I deleted my account. Now again I want to sign up , but whenever I do, it says this number is already linked by other account. For security, you cannot link it now. Any comment how to overcome on this issue?

    Thank you

    1. You have to get your old account up and running somehow then unlink your phone number from it. The only other thing you can do is to sign up using email or QQ, something like that. Good luck and thanks for commenting.

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