453 thoughts on “WeChat – Recover your account”

    1. Your account may have been hacked. If you can log back in, change your password immediately. Thanks for commenting.

  1. Hi, I’m trying to unlock my account. When I go to the website to recover it I put all my information and after that the page goes blank. I did it a couple of times and is still gong to the blank page.

    1. That happens to us, too. It seems there is nothing anyone can do about it. Open a new account. That’s about all you can do. Thanks for commenting.

  2. Hi, I’m trying to unlock my account. When I go to the website to recover it I put all my information and after that the page goes blank. I did it a couple of times and is still gong to the blank page. Tried to do it on the phone but it’s asking for a friend to verify it, but there are no instructions in how my friend is supposed to verify me.

    1. WeChat’s recovery system isn’t the best. With millions of users in China, we’re not sure that WeChat even cares about their users elsewhere in the world. We’ve run into the same blank page many times. Sorry but we don’t know what the solution is. Thanks for commenting.

  3. Hi,

    My wechat account has been set to protected due to inactivity. I need my account back asap and I follow the steps to get it back (putting in my mobile number and waiting for a code) but it keeps saying “System busy. Return code -38” and then that’s it. I can’t get any further. I change numbers a lot because I travel but I’m using the original number I made the account with. I don’t understand why it won’t work.

  4. I cant make videocalls on wechat with my iphone 6plus, i used to have this feature and now its gone. can someone please tell me why this is so?

    thanks so much.

  5. My account has been blocked due to suspicious login. I was using it on my iphone for about 3 days and then it got blocked for suspicious login activity. I was auto logged in on my iphone. I followed the process it recommends and comes to a place it says a friend has to verify me, so I only have like 2 connections, they do not receive anything to verify. I emailed wechat 4 times and zero response.
    Is there a step by step to help my friends find where and how to verify me?

    1. If you only have two friends on WeChat, just open a new account. Save your friend’s ID numbers and open another account. It’s not a big loss. Good luck and thanks for commenting.

        1. You’ll have to use a new phone number or email account. Your old information is locked to the other account. The only way is to start fresh with everything. Good luck and thanks for commenting.

  6. I can access wechat yesterday, I cannot access today, my account was locked. Does it mean my account was hacked? Is wechat dangerous or easy to hack?

    1. No, WeChat isn’t easy to hack and it’s not dangerous. Something changed in your account, maybe someone accessed your account on your phone or you installed third party software. Go through the steps to get your account back. Good luck and thanks for commenting.

  7. I have login with mobile number in WE CHAT app.And then i
    am getting messages and calls from so many unknown persons.
    So i have deleted the account still i am facing the same problem.Requesting you to please help on how to stop getting calls from unknown persons .please disable my number from WECHAT app.

    1. We are not affiliated with WeChat. If you have deleted the WeChat account, someone else is posting your phone number on the Internet, perhaps someone you had problems with. That’s just a guess. Change your phone number. That’s the only solution. Good luck and thanks for commenting.

  8. Hi There,
    I put my password in to many times wrong. Went the retrieve password route via a friend who has wechat for almost 5 years now. When I put in there number to retrieve my account it says “account error or the users don’t have wechat. This is a pain in the ass. I’m in China so don’t have any other way to communicate with the people at my work place. Please help me???

    1. Sorry for the late reply, Andre. We’ve been away. Putting the wrong password in is the same as someone hacking your WeChat account. That’s probably why WeChat locked your account. How do you get it back? We’re not sure, we’ve never been in that situation. Regardless, we hope you’ve worked out a solution by now. Thanks for commenting.

  9. Hello! Would be grateful for help or advice!

    I guess, my WeChat acount has been hacked (the system threw me out itself, I didn’t log out myself). When I try to log in (I rememeber my ID and password correctly) it says: “This WeChat account has been blocked from log in due to suspicious login. Tap “OK” for account activation”.
    And I tap OK. Then I have to select my country and enter an available mobile (they should send me sms)
    The problem is I moved country and I think it recognises this. I had to change my number to my Chinese number and this will not let me restore my password. I tried my UK SIM card and it says the number isn’t recognised. I got fed up of trying and have not had a reply from wechat. I had tried to recreate a new chat account but it will not let me register my number as it’s still registered to old account and I have no way of deleting the old account. Do you have any info on what I can do? Thank you!

    1. This comment got lost in the shuffle. We hope you worked out your problem. Thanks for commenting.

  10. I have a problem with login into wechat.
    I have created a new wechat account today, with same phone number I have created years ago (old-account), so now I have two accounts.
    The problem is, I could not log in into my old-account anymore, I have set wechat ID for an old-one, XXXX.
    And the new-one’s wechat ID is XXXX.
    Whenever I log into old-account using wechat ID, it always says account or password error, despite I enter it correctly.
    And, whenever I log into old-account using phone numbers, it always logged into the new-one.
    How could I log into the old-one?

    1. You can’t get into the old one unless you use one of the password recovery tools. If WeChat tells you that you’re using the wrong password, that’s what you’re doing. Either you or someone else changed it. Make sure you’re using the correct name and/or email account and try again. As far as we know, you can’t have the same phone number on two WeChat accounts. That is impossible, at least from our experience. Good luck and thanks for commenting.

  11. Hello! Would be grateful for help or advice!

    I guess, my WeChat acount has been hacked (the system threw me out itself, I didn’t log out myself). When I try to log in (I rememeber my ID and password correctly) it says: “This WeChat account has been blocked from log in due to suspicious login. Tap “OK” for account activation”.
    And I tap OK. Then I have to select my country and enter an available mobile (they should send me sms)
    The problem is that I can’t use the mobile number with which my WeChat account was created – this SIM-card is no longer valid.
    Before, when I changed my mobile devices, I just entered WeChat ID and password to log in. I have never been hacked before.
    Now, the question: under these circumstances (know ID and password, the mobile number unavailable), can I restore my WeChat account?

    And another question: if not, can I create a new account and somehow have access to the friend list to add all them to the new account? I have many important people there, and with many of them it was the only way of communication (I don’t know their phone numbers or e-mails, or QQ)

    Thank you for feedback

    1. If you can’t get access to your old phone number, there is nothing you can do. Did you move to a different country? Sometimes WeChat sense that you’re not where you were before and they lock the account for your own protection. It looks like you can’t get fix this so a new account will be necessary. Lastly, no, you can’t retrieve your old friend list on your new account. If you can remember some of their details, you might be able to find them, if not, it looks like you’re out of luck. Sorry. Thanks for commenting.

  12. Please
    How can my new mobile number register on WeChat when in fact I’ve never register nor install the apps before ..?
    I bought the number Dec last year
    And few days after, my husband found out that my new number have register on WeChat apps..
    How can this happen?
    Does it means that someone using my number or worse, hack my email ..?
    Thanks in advance🙏🏼

    1. Your email could be hacked or the number you are using was used by another person before you got it. Not much you can do, sorry. Thanks for commenting.

  13. Hi,
    my WeChat is blocked and I literally tried everything, but nothing seems to work. I tried with the verification code, and it says: This WeChat account has been blocked from login due to suspicious login. Tap “OK” for account activation.
    And I tap OK. Then I have to select my country and enter an available mobile and then it says that WeChat have sent an SMS code to my phone, but I have not receive the code. What is the problem?

    1. What phone number is linked to your WeChat account? If it isn’t the number you are entering for the verification code, there is nothing you can do. Look at it this way. If we have your account number and want to access your WeChat, all we would have to do it use our own number for the code. If you are using the same number, make sure your carrier/provided allows short code text messages. Some carriers don’t. If you don’t have a phone number linked to your WeChat account, you can’t use this method. Use the email method instead. Maybe there are alternatives, too. Good luck and thanks for commenting.

  14. Hi there, recently i lost my phone and then i use my other phone to open wechat. But wechat asking for verification by asking a few question. But that question is not relevent to my wechat history for example “a group i recently join?” but the answer is not same as my group chat name so i failed to login. Is there any method that i can open my wechat ID?

    1. Unless you can confirm that you own the account, there is no way that WeChat is going to let you access it. You’ll have to find a way for the verification to work. If not, open a new profile. Good luck and thanks for commenting.

  15. Problem that wechat cannot register with a wechat account this month and cannot registered repeatedly. I have wait one month but its still same message . what i should do ?

    1. You’ll have to use another phone and different details. WeChat does not know who is registering unless they use the same phone number and/or email. Try something completely different. Good luck and thanks for commenting.

  16. Hi Team
    I’ve a situation where I forgot my password and I’ve tried many alternatives. Finally I’ve received below message :

    Ask at least 2 friends to send the verification code to your account

    I’ve very few friends in we chat and currently none of them use WeChat to send the verification code. hence I request you to give an alternative method through which I can review we the password please.


    1. If you don’t have any friends in WeChat, open a new account. WeChat is trying to protect your account, they’re not being difficult. If you forgot your password, there is nothing they can do other than attempting to verify who you are. Good luck and thanks for commenting.

  17. i have a problem logging to my old wechat account…it keeps on telling me that the account is set ‘protected’ and when I follow all the instructions it doesn’t seem to help… its like two years since I used my old wechat…I have a new one but when I switch account with the intent of using the old wechat I get the same feedback…. please help thanks

    1. If you haven’t used your old account for two years, WeChat has probably archived it. At least you have the new one, right? Thanks for commenting.

  18. Hello I have a wechat account as many here. One day I login in as usual with my wechat ID and password and the system asked for a verification. Normally this happen and I just need to push “accept” when appear and then it login. Last time no, it did not happen. It came a page with on top a QRcode (apparentely) and 2 sentences in chinese language. I don´t know chinese but I have seen a link: when i push that it comes another page still in chinese and it display a code. I really don´t know what I should do. I say more: I do not have any contact in my list exept one who I know the day before this happened so I don´t remember her wechat ID and I don´t know how to contact her. Why this is happening? I am loggin with my username and password why need always a verification? IS there any way i could login again in that account? I know I can make a new account but I would love to get that account back. Thank you in advance for helping me. PS: I sent many emails to wechat staff but noone ever answer. Is it anyone who take care of this? Thank you again for all the help you can give me.

    1. How do you access WeChat? Is it on your phone or do you use BlueStacks? We have had WeChat on our phones for years and have never had a problem. If you use BlueStacks, you’re on your own. WeChat won’t help you. You may have a virus or that one contact may have sent you a file, something like that. All of this for one contact you met the day before? Get a new account and forget about that contact, that’s what we’d suggest. Good luck and thanks for commenting.

      1. Hello, thank you for the reply. The answer to the first question is no I do not use BlueStacks but still wechat support haven´t replied my emails (3).
        About my problem I am not doing it for a contact I have met a day before, who probably deleted me already because is a month since I did not login. I just would like to know why this happen from the moment that I login with my username and password. I found this forum very interesting and I decided to ask you if you could help me. If not I will defenetely open a new account hoping that this verification will not come again or I will be at the same point again and again. Thank you in advance for your kindness and your reply (if you will).

        1. WeChat won’t reply to any emails, we can guarantee that. If you were in China, maybe they’d make an effort to help you but if you’re not, you’re out of luck. We can’t go back and retrieve your initial question so we don’t know what your problem is. If you haven’t used your account for a month, it doesn’t seem to be all that important, does it? Open the new account and start from scratch. Good luck and thanks for commenting again.

  19. im using Wechat from 7years & its my best app even more than facebook! but recently people cannot see me on people near by neither i can send them greetings but i can see others!i make new account but still cant,i changed a phone still cant, its useless for me without this function! please help me how to solve it
    i report to wechat alot but no response please tell me what is that

    1. Sorry, we don’t know what is happening with that. Make sure your phone is able to find your location. Try Google Maps and see if you can zoom in on your exact location. If you can’t. something is wrong with your phone. Good luck and thanks for commenting.

  20. Hi bro..want to ask..why my wechat account can found by people near by but they cant send greeting to me?? But i can add them with send greeting or add they id.

    1. Check your settings. It sounds like you have some privacy settings that prevent people from contacting you through People Nearby. Good luck and thanks for commenting.

  21. Good day,
    I was speaking to a friend on wechat, and a few hours later, this specific friend’s wechat profile picture was changed and their name was different. I contacted them on another app to find out what was going on with their wechat details, they had no idea what was going on and they could also not access wechat. Was their account hacked? Is it that easy to hack a wechat account?

    1. We’d say that it isn’t easy but we know that it happens frequently. Usually it happens when someone installs a helper app. They log in on that app which means they are giving up their privacy to a third party. This whole thing seems curious though as so many readers have enormous problems getting into their accounts because WeChat assumes they’ve been hacked. Your friend can try to get their account back or start a new one. There’s not much else they can do. Good luck and thanks for commenting.

    1. Unless you can use the ‘forgot password’ menus, there is nothing you can do. Good luck and thanks for commenting.

  22. I cannot login into Wechat. Need QR verification to verify after put password. How to scan QR codes if we need to login first? Previously succesfully login using dp pictures.

    1. There are usually other ways to verify your account, not just one. Look for the ‘other options’ choice. Good luck and thanks for commenting.

  23. I’ve deleted my account for many times and lastly I’ve been punished. I cannot register anymore. It is said that my number has been registered this month and cannot be registered repeatedly. What do I do?

    1. Wait for another month and try again. If you didn’t register your number, who did? If you did register your number, why did you delete your old account? The simple solution would be to get a new number but wait for a month to see if that helps. Good luck and thanks for commenting.

    1. We’re not sure what you mean. Our site is in English, not Chinese. Is that what you are saying? Let us know and thanks for commenting.

  24. Hi!

    I have a wechat problem…i got block by wechat then i follow the step to unblock my account but at the final step i always got an (Account not found or account format error.Enter again)…i keep trying but still always come out this message then have to repeat again

    1. It looks like WeChat has banned you and closed your old account. Time to start a new one. Good luck and thanks for commenting.

  25. I’m trying to get into the account again, WeChat froze the account, then sent me a code to have 2 friends text…but they cannot pull up my WeChat account to send the text to. My husband has me on his contact list, but whenever he tries to pull it up, it gives a “Unable to Send, Invalid Argument” popup. Any thoughts? How do 2 friends text the code, and to what number do they text it to? Other friends search for my phone number, but it is not in the WeChat system.

    1. Are you using Bluestacks? Invalid argument sounds like a PC error, not a mobile error. WeChat may have frozen your account if you used Bluestacks to access it. Other than that, we don’t have any suggestions. Good luck and thanks for commenting.

  26. I can receive money on my wallet but I am not able to send to another contact through my wallet on WeChat as it says Account protection is enabled for compromised accounts.. any solution for transferring amount??

    1. Sorry, we don’t know anything about the WeChat wallet feature. It is not available to us here in North America. Good luck and thanks for commenting.

    2. Hello Braaj, I am facing the same problem here.. did you find any solution for this .. please tell me .. (WeChat ID removed. Reply here.)

  27. Hello, I deleted my wechat account but I need some contact from my deleted account. Is any possibility that I get my contacts from my deleted account or reactive my deleted account for use.

  28. Hi,

    Is there a way for me to retrieve my old account? i changed my smart phone and downloaded wechat. i thought i knew my password that i used but unfortunately i forgot. I also no longer use my phone number that was associated with that account. All i have is just my wechat id. i tried forgot my password but its leading me to sending code to the number that i no longer use. pls help.

    1. What you’re doing is the same thing as any hacker would do. WeChat thinks you’re trying to break into someone else’s account. You’re out of luck, sorry. Thanks for commenting.

  29. problem to re-register wechat account. error response with:
    this mobile is registered with a wechat account this month and cannot be registered repeatedly.

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